Privacy Policy
Urban Haven Home Services LLC Effective Date: November 7, 2025
We respect your privacy. This policy covers data collected via our website, bookings, and SMS. As a small business, we are generally exempt from the Texas Data Privacy and Security Act (TDPSA), but we follow best practices and fully comply with TCPA, CTIA, 10DLC, and federal laws.
1. Information We Collect
TypeExamplesContactName, address, email, mobileBookingPreferences, schedule, property notesPaymentProcessed via Stripe (no full cards stored)SMSPhone, opt-in records, message logsWebsiteIP, browser, cookies
We do not collect sensitive data unless voluntarily provided.
2. How We Collect
Directly from you
Automatically (cookies/analytics)
Via SMS opt-in (checkbox + double opt-in)
From secure third parties (Stripe, Twilio)
3. How We Use Your Data
Deliver services
Send transactional SMS (with consent)
Send marketing SMS (only with written consent + double opt-in)
Process payments
Improve experience
Comply with law
SMS A2P Compliance
10DLC-registered, TCR-approved
Every message: sender ID, STOP, HELP, content summary
No autodialing for marketing without consent
Frequency capped; no SHAFT content
4. Sharing
We do not sell your data. Shared only with:
Vendors (Twilio, Stripe) under data-processing agreements
Legal authorities when required
Successors in merger/acquisition
5. Your Rights & Choices
SMS Opt-Out: Reply STOP → immediate confirmation
Email Opt-Out: Click “unsubscribe”
Access/Delete: Email [email protected] (response within 30 days)
Cookies: Disable in browser
TDPSA-inspired rights (access, correct, delete, opt-out of sales/targeted ads)
6. Data Security
SSL/TLS encryption, AES-256 at rest, PCI-DSS via Stripe, regular audits.
7. Retention
DataPeriodBookings/Payments7 yearsSMS Opt-InsConsent + 5 yearsAnalytics26 monthsOn RequestDeleted unless legally required
8. Children
Not directed to children under 13. We do not collect minor data.
9. Updates
Changes posted here; material changes notified via email/SMS (with opt-out).